18. Other Contracted Services

The onboard masseuse, local guides, meals ashore, certain transport providers, and other necessary service providers are third-party services and, as such, are not employees of DouroAzul. Therefore, in providing these services, DouroAzul acts solely as an intermediary and sales agent and cannot be held liable for any actions taken by these entities and/or for any claims made against them.

19. Rules for the Use of Services by Minors

19.1 DouroAzul does not guarantee the availability of cribs or children’s beds, restaurant highchairs, bus safety seats, or other child equipment. DouroAzul does not provide babysitting services nor organize children’s activity programs. Participation of minors under 6 (six) years of age in bus excursions is not permitted unless the Client provides a certified safety seat (not supplied by DouroAzul).

19.2 There are no triple cabins, and DouroAzul does not provide extra beds, cribs, or bassinets. However, parents or accompanying adults may bring (at their own responsibility) a crib or bassinet, which can be placed between the beds in the standard twin cabins or in the Royal Suite (in the case of the Spirit of Chartwell Ship).

19.3 On the Spirit of Chartwell Ship, the standard twin cabins are small; therefore, if a crib or baby bed (for a child up to 3 (three) years old traveling free of charge) is added, the Client acknowledges that movement inside the cabin will be limited. DouroAzul cannot be held responsible for any inconvenience or discomfort caused by the reduced space. DouroAzul further clarifies that its cabins are limited to two occupants and does not guarantee that parents or accompanying adults and a minor can share the same space.

19.4 On the other hand, the Royal Suite, being larger, provides sufficient space for the placement of cribs or bassinets. In this cabin, any child up to 3 (three) years old traveling free of charge will have more comfort and space.

19.5 Notwithstanding the free travel benefit, all minors under 3 (three) years of age must always be included in the booking confirmation.

19.6 It is strictly forbidden for a minor to remain alone, whether in cabins or any other areas of the Ship. Responsibility for the minor rests exclusively with the accompanying adult.

19.7 Minors between 4 (four) and 12 (twelve) years old sharing a room with an adult are entitled to a 50% discount on the selected fare.

19.8 For check-in purposes, all minors (under 18 years of age) must present an identification document and must be accompanied by one of their parents or a responsible adult.

20. Swimming Pool

20.1 The Ship’s Captain and Director reserve the right to freely determine the pool’s operating hours as they deem appropriate for safety, considering weather conditions, the ship’s location, and other relevant factors based on their experience.

20.2 The following rules must be observed regarding the use of the pool onboard: it is strictly prohibited for Clients under the influence of alcohol, any non-prescribed substances, or those who are not in a physical and/or mental condition to safely use the facility. Only Clients wearing appropriate swimwear may access the pool area. The Ship’s management reserves the right to freely restrict or deny access to any Client deemed a risk to the safety of the Ship, its passengers, or themselves.

20.3 The following age restrictions apply to the use of the onboard pool: minors under 16 (sixteen) years of age must be supervised by one of their parents or a responsible adult.

21. Clothing
21.1 The attire on board ranges from beach casual (shorts, t-shirts, polo shirts, beachwear, among others) to country club casual (trousers, dress/pants and jacket, blazer and optional tie, long-sleeved shirt, skirt, among others). Formal wear is not required in the evening. Men may choose to wear a suit and women may opt for cocktail attire for the Captain’s welcome party, farewell reception, or any evening events held on land.
For the comfort and respect of all guests, shorts are not permitted in the dining room in the evening, and entry is not allowed to anyone wearing swimwear in the dining room at any time.
Guests wearing wet swimwear are not permitted in any of the indoor public and common areas of the ship, except when moving to or from their cabin to the pool area.
21.2 Nudism or topless sunbathing is not permitted anywhere on the ship.

22. Currency
The currency on board is the euro. Guests may settle their on-board accounts using credit cards from their home country, with amounts automatically converted into their home currency by the issuing bank. ATMs are available at various locations on land, accepting all major bank cards (Cirrus, Star, etc.) and dispensing euros.

23. Customs and Immigration
23.1 Guests are responsible for obtaining all necessary immigration documents required for entry into Portugal and for any visits to Spanish territory (if applicable). This must be arranged before leaving their country of origin. Failure to enter Portugal and/or Spain due to incorrect or insufficient immigration documentation may result in cruise cancellation due to no-show, without any right to refund.
23.2 Guests are individually responsible for complying with international customs regulations when leaving Portugal and entering their home countries. DouroAzul shall not be held liable for any customs charges regarding goods offered or purchased during the cruise.

24. Taxes and Government Fees
The cruise fare includes all legally applicable taxes and government fees as of the booking date. Airport, departure, immigration, and other travel-related fees are the sole responsibility of each guest and may vary depending on the travel route and/or the country of origin and destination. Any doubts should be clarified with the travel agent or professional before departure.

25. Valuables
25.1 DouroAzul provides safes on board.
25.2 Guests are responsible for the security and protection of their personal belongings and valuables. DouroAzul cannot be held responsible for safeguarding these items, nor for any loss or damage not directly attributable to DouroAzul or to the actions of its employees. Guests are fully responsible for ensuring the security of their belongings.

26. Health and Medical Assistance
26.1 DouroAzul ships do not have medical staff or clinical facilities on board. Any medical emergencies are handled in medical facilities on land, and DouroAzul is not responsible for the quality of any medical services or treatments provided there.
26.2 DouroAzul does not provide crew members to assist guests in wheelchairs. Guests requiring such assistance must travel with a companion capable of helping them with mobility and other comfort-related tasks. Some DouroAzul ships are equipped with elevators and chair lifts that allow guests with reduced mobility to access all passenger decks. However, other ships may have staircases and areas that limit access for guests with reduced mobility.
26.3 Cabins are not equipped with refrigerators, and DouroAzul does not provide facilities for refrigerating medication. Shore excursions may involve varying levels of physical effort, which can be explained in detail on board by the ship’s tour guides. A guest’s inability to fully enjoy a shore excursion due to reduced mobility, and consequently being unable to participate in all parts of the tour, will not entitle them to any reduction in price or refund.
26.4 Each ship has a first-aid kit containing supplies such as gauze, plasters, adhesive tape, antiseptic solution, saline solution, and more. The distribution of any medication is strictly prohibited, and DouroAzul does not carry any on board.

27. Wireless Internet Connection
27.1 All DouroAzul ships have wireless internet access. Bandwidth and coverage on board are limited, so continuous access cannot be guaranteed. Individual use may be restricted to allow more guests to access the Internet. The ship’s reception staff will assist guests in making the most of the ship’s Wi-Fi capabilities.
27.2 When using the wireless Internet connection, guests must do so prudently, respecting DouroAzul’s code of conduct, other guests, and applicable law. Guests must refrain from using the ship’s connection for any unlawful or inappropriate purposes.

28. Laundry Services
Laundry service availability and pricing vary from ship to ship. Detailed instructions and prices can be found on board.

29. Postal Services
National and international mail can be sent from on board for an additional fee. The scope and pricing of this service vary between ships, and full details are provided on board.

30. Scope of Responsibility
DouroAzul operates river and coastal cruises and is responsible for all operations it conducts from the moment guests embark until they disembark, except for those provided by third-party service providers as previously described. DouroAzul is only responsible for airport/ship/airport transfers if this service was purchased directly from DouroAzul or through the travel organizer. Aside from services inherent to the cruise, DouroAzul disclaims any responsibility for the performance of airlines, hotels, tour companies, land guides, tour package suppliers, or any other service providers involved in the guest’s travel experience.

31. Access for Animals
31.1 Pets are not allowed on DouroAzul ships. Guide dogs and other certified assistance animals are permitted at no additional cost, provided that specific arrangements are made at the time of booking to ensure coordination between the guest’s and DouroAzul’s requirements, in accordance with applicable law.
31.2 Without prejudice to the above, DouroAzul reserves the right to deny boarding to any animal showing visible signs of illness, aggression, or poor hygiene that could compromise the safety and physical integrity of crew members, guests, or third parties on board.

32. Shore Excursions and Tours
Each DouroAzul ship offers tours and escorts available to help guests select and participate in shore excursions, which are presented on board each evening. Shore excursions can be purchased on board, and usually there are enough spaces for all guests, provided bookings are made before the excursion’s departure date. Excursions may be adjusted according to road conditions, traffic, holidays, or weather. When meals are included in an excursion, the price also includes wine and water.

33. Smoking Policy
Smoking is strictly prohibited in all indoor areas of the ships, regardless of the type of tobacco. Cigars and cigarettes may only be smoked on the pool deck in designated smoking areas. The use of pipes is not permitted anywhere on the ships, including the pool deck. DouroAzul reserves the right to disembark any guest found smoking indoors, without refund of the cruise fare.

34. Visitors
Visits on board by non-guests are only permitted if previously arranged with the ship’s reception, approved by the Captain/Master, and visitors provide official identification upon arrival. Visitors may dine on board by paying the established meal price (excluding beverages) and subject to seat availability.

A. RABELO BOATS

This section sets out the specific conditions applicable to the Services related to Douro River bridge cruises aboard Rabelo Boats.

35. Cancellation, Delay, or Alteration of Navigation Itineraries
DouroAzul reserves the right, freely and at its sole discretion, to cancel, postpone, or alter the Services and/or the itinerary of any trip, regardless of the reason — including, but not limited to, vessel chartering, insufficient bookings, weather conditions, mechanical issues, medical emergencies, strikes or work stoppages at the location, local holidays, or other force majeure events — without any obligation to compensate the Client.

Force majeure refers, among other things, to the occurrence of external, unforeseeable events beyond DouroAzul’s control, such as socio-political events (war, riots, pandemics, epidemics, etc.) or natural events (earthquakes, floods, fires, etc.).

36. Prices
36.1 Service prices may be altered whenever justified, namely due to unforeseen increases in government charges, taxes, or fuel surcharges, as well as any other external costs beyond DouroAzul’s control.

36.2 The Service prices presented to the Client include Value Added Tax (VAT) at the legally applicable rate in force at the time of purchase. Children up to 3 (three) years of age travel free of charge. The rules governing the use of Services by minors are described below and must be consulted by the Client.

36.3 The ticket purchase price cannot be combined with other discounts or promotions available on the Website at the time of purchase.

37. Reservations and Cancellation
37.1 This section applies to Clients who are not consumers. Clients who qualify as consumers under Decree-Law No. 24/2014 of February 14 are subject to the provisions of Clause 6 of these Terms and Conditions of Sale.

37.2 Reservations must be made directly with DouroAzul or through one of its distribution companies, travel agents, wholesalers, or recognized tour operators. Reservations are only considered valid once DouroAzul has received full payment for the cruise, which may be made by bank transfer to the account indicated at the time of booking.

37.3 Any change made to a reservation after the initial booking will incur an amendment fee of up to €25.00 per change, including modifications related to name, address, trip and departure date, category, and others.

37.4 DouroAzul reserves the right, freely and at its sole discretion, not to issue any refund and/or not to change the date of use of the Services by the Client in the event of a no-show on the date and time stated on the purchased ticket.

37.5 Any change in the date of use of the Services is subject to the vessel’s maximum capacity for the desired date, as defined by the safety regulations established by law and the competent authorities.

37.6 Clients requesting the cancellation of purchased tickets, under the above terms, must request a refund by email to reservas@douroazul.pt, including the following information: reservation/purchase number, copy of payment proof, and the Client’s bank account details (NIB/IBAN).

37.7 Any refund requests will only be considered for review if submitted within a maximum period of 5 (five) days after the Service has been provided.

38. Rules for the Use of Services by Minors
38.1 It is strictly forbidden for a minor (under 18 years of age) to remain alone in any area of the Rabelo Boats. Responsibility for any minor rests solely with the accompanying adult.

38.2 All minors must present an identification document. Without prejudice to the free-of-charge benefit, all children under 3 (three) years of age must always be included in the booking confirmation.

39. Valuables
Clients are responsible for the security and protection of their belongings and valuables. DouroAzul is not responsible for safeguarding such items and cannot be held liable for any loss or damage not directly attributable to DouroAzul or to the actions of its employees.

40. Wireless Internet Connection and Use of the Digital Application

40.1 All DouroAzul Rabelo Boats have wireless Internet access. The connection’s bandwidth and the boat’s coverage area are limited but sufficient for normal use of the “Bridges Cruise” digital application (hereinafter referred to as the “App”) for audio guide purposes and general Internet use. A Client’s individual usage may be restricted to allow more Clients to access the Internet.

40.2 When using the App and the Internet via wireless connection, Clients must do so prudently, respecting DouroAzul’s code of conduct, other Clients, and the limits permitted by law, refraining from using the boat’s connection for any unlawful or inappropriate purpose.

40.3 The terms and conditions and the privacy policy applicable to the App provided for audio guides can be consulted within the App itself. Therefore, the Client’s use of the App implies knowledge and acceptance of those terms, conditions, and privacy policy.

41. Scope of Responsibility
DouroAzul operates river and coastal cruises and is responsible for all operations it conducts from the moment Clients embark until the moment they disembark, except for those contracted to third-party service providers as previously described. Beyond the services inherent to the cruise itself, DouroAzul excludes any responsibility arising from the performance of airlines, hotels, and tour companies, before or after the cruise, as well as from land guides, tour package providers, or any other service providers or elements related to the Service experience.

42. Access of Animals

42.1 Pets are not allowed on DouroAzul’s Rabelo Boats. Guide dogs and other assistance animals are permitted free of charge, but their presence must be coordinated at the time of booking to ensure that both DouroAzul’s and the Client’s needs — as well as those of the animal — are met, in accordance with applicable law.

42.2 Without prejudice to the above, DouroAzul nonetheless reserves the right to deny access to the vessel if the animal shows evident signs of illness, aggression, or lack of hygiene that may compromise the safety or physical integrity of crew members, Clients, or third parties on board.

43. Smoking Policy
Smoking is strictly prohibited in all areas of the vessels, regardless of the type of tobacco product or device used.

C. DAILY CRUISES

This section sets out the specific conditions applicable to the Services for daily cruises.

44. Scope of Operation

44.1 The daily cruises are services provided by third parties; therefore, DouroAzul acts solely as an intermediary agent in the pre-booking process of the requested services, without prejudice to the provisions of paragraph 3 of clause 3 of these Terms and Conditions of Sale.

44.2 Consequently, the terms, conditions, and sales policies of the actual service providers apply to the Clients. DouroAzul cannot, under any circumstances, be held responsible for any matter related to the organization, management, performance, or non-performance of the services purchased.

D. WINDS OF FORTUNE

This section sets out the specific conditions applicable to the Services for the rental of the Winds of Fortune Yacht (hereinafter referred to as the “Yacht”) for navigation on the Douro River.

45. Cancellation, Delay, or Alteration of Navigation Itineraries

45.1 DouroAzul reserves the right, freely and at its sole discretion, to cancel, postpone, or alter the Services and/or the itinerary of any voyage, regardless of the reason — including, but not limited to, vessel chartering, insufficient reservations, weather conditions, mechanical problems, medical emergencies, strikes or work stoppages, local holidays, or other force majeure events — without any obligation to compensate the Client.

45.2 Force majeure events include, among others, the occurrence of external, unforeseeable events beyond DouroAzul’s control, whether of a political-social nature (war, riots, pandemics, epidemics, etc.) or of a natural nature (earthquakes, floods, fires, etc.).

45.3 In compliance with applicable legislation, DouroAzul must adhere to the schedules available for dam crossings; therefore, the timetables provided in the published programs are subject to change.

46. Prices

46.1 The prices of the Services may be changed when circumstances justify it, particularly due to unforeseen increases in government charges, taxes, or fuel surcharges, as well as any changes in external costs beyond DouroAzul’s control.

46.2 Without prejudice to the provisions below, the prices of the Services presented to the Client include Value Added Tax (VAT) at the legal rate in effect at the time of purchase. Children up to 3 (three) years of age are exempt from payment. The rules governing the use of the Services by minors are set out below and must be consulted by the Client.

47. Bookings and Cancellations

47.1 This section applies to Clients who are not consumers. Clients who qualify as consumers under Decree-Law No. 24/2014, of February 14, are subject to the provisions of Clause 6 of these Terms and Conditions of Sale.

47.2 Yacht embarkation takes place at Marina da Afurada or Marina do Freixo. Night navigation on the Douro River is not permitted, except within the Porto area until midnight, subject to prior express authorization and additional charges. If the Client opts for embarkation and disembarkation at Cais de Gaia, an additional fee of €52.00 will be charged, plus VAT at the legal rate in effect at the time of purchase.

47.3 Reservations must be made directly with DouroAzul at its headquarters or via email at reservas@douroazul.pt, or through one of its distribution companies, travel agents, wholesalers, or recognized tour operators. Reservations are only considered valid after DouroAzul has received 20% of the total reservation price, paid by bank transfer to the account specified at the time of booking. The remaining 80% must be paid up to 30 days before the embarkation date. If the Client books less than 30 days before the embarkation date, 100% of the total price will be due.

47.4 Any change to a reservation after the initial booking will incur a fee of up to €25.00 per modification, covering changes such as name, address, trip and departure date, category, and other alterations.

47.5 Once the reservation is confirmed, the following cancellation fees apply:
a) The initial 20% deposit is non-refundable;
b) Cancellations made up to 15 (fifteen) days before the departure date will incur a fee of 75% of the total reservation amount;
c) Cancellations made less than 14 (fourteen) days before the departure date will incur a fee of 100% of the total reservation amount.

47.6 The cancellation fees listed above may be subject to additional costs incurred by DouroAzul for transportation, hotel accommodation, meals and drinks, contracted services, or other non-refundable expenses related to the Client’s booking. In such cases, these additional costs will be charged to the Client in addition to the standard cancellation fees.

47.7 The transportation and repositioning of the Yacht when empty will also be charged under the same terms as above.

47.8 DouroAzul provides, onboard the Yacht, not only nautical services but also food and/or beverage services. Therefore, if the Client wishes to use these services, they must be requested in advance as follows:
d) At least 5 (five) business days before the departure date, for food and/or beverage services, which follow the policy set out below;
e) At least 48 (forty-eight) hours before the departure date, for nautical services.

47.9 Notwithstanding the above, if local authorities determine that navigation is unsafe, the Client may reschedule the service date or opt for a refund of the reservation amount paid. If weather conditions do not compromise safety but local authorities nonetheless prohibit navigation, the deposit will not be refunded.

47.10 Any refund requests will only be considered if submitted within a maximum of 5 (five) days after the completion of the Service.

48. Food & Beverage Service (hereinafter “F&B”) on board

E. WORLD OF DISCOVERIES
This section sets out the specific conditions applicable to the Services related to the World of Discoveries museum.

55. Scope of Operation

55.1 The World of Discoveries museum corresponds to a service provided by third parties; therefore, DouroAzul acts solely as an intermediary agent in the pre-booking process of the requested services, without prejudice to the provisions of paragraph 3 of clause 3 of these Terms and Conditions of Sale.

55.2 Consequently, the terms, conditions, and sales policies of the actual service providers apply to the Clients. DouroAzul cannot, under any circumstances, be held responsible for any matter related to the organization, management, performance, or non-performance of the services purchased.

56. Cancellation, Delay, or Alteration of Services

56.1 WOD reserves the right, freely and at its sole discretion, to suspend, cancel, postpone, or alter Services regardless of the reason — including, but not limited to, situations such as mechanical problems, medical emergencies, strikes or work stoppages at the site, local holidays, and other force majeure events — without any obligation to compensate the Client.

56.2 Force majeure refers, among other things, to the occurrence of external, unforeseeable events beyond WOD’s control, namely of a political or social nature (war, riots, pandemics, epidemics, etc.) or natural causes (earthquakes, floods, fires, etc.).

57. Prices

57.1 The prices of the Services may be changed whenever justified by circumstances, such as unforeseen increases in government charges, taxes, or surcharges, as well as changes in any external costs beyond WOD’s control.

57.2 The prices of the Services presented to the Client include value-added tax (VAT) at the legal rate in force at the time of purchase. Children up to 3 (three) years old are exempt from payment. The rules governing the use of Services by minors are outlined below and must be consulted by the Client.

58. Reservations and Cancellations

58.1 This section applies to non-consumer Clients. For Clients who qualify as consumers under Decree-Law No. 24/2014 of 14 February, the provisions of Clause 6 of these Terms and Conditions of Sale apply regarding the right of withdrawal.

58.2 WOD reserves the right, freely and at its sole discretion, to determine and change its opening hours without prior notice in order to ensure the quality of its Services.

58.3 Reservations must be made directly with WOD, either at its headquarters or via email at info@worldofdiscoveries.com for regular Clients, or educativo@worldofdiscoveries.com for school visits, as well as for any requests for rescheduling or refunds.

58.4 Any change to the date of use of purchased tickets will be subject to WOD’s maximum capacity for the requested day, defined in accordance with safety regulations imposed by law and health authorities.

58.5 Any refund requests will only be considered if submitted within a maximum of five (5) days after the completion of the Service.

58.6 In the event of a no-show on the date and time stated on the purchased ticket, WOD reserves the right not to provide any refund and/or change of the ticket’s usage date.

58.7 If the Client wishes to request the correction of any of their personal data, they must do so in writing via email to info@worldofdiscoveries.com.

59. Rules for the Use of Services by Minors

59.1 Without prejudice to the benefit of free admission, all minors under 3 (three) years of age must always be included in the booking confirmation.

59.2 It is strictly forbidden for any minor to remain alone in any area of the museum. Responsibility for any minor lies solely with the accompanying adult.

59.3 For admission purposes, all minors (under 18 years of age) must present an identification document and must be accompanied by one of their parents or a responsible adult.

60. Wireless Internet Connection

60.1 WOD provides wireless Internet access. The connection’s bandwidth and coverage area may be limited, and therefore continuous access to this service cannot be guaranteed. Individual usage may be restricted to allow more clients to access the Internet. Museum reception staff will assist clients in making the most of WOD’s Wi-Fi capabilities.

60.2 When using the Internet via wireless connection, Clients must do so prudently, respecting WOD’s code of conduct, other Clients, and the limits permitted by law, refraining from using the connection for any unlawful purpose or conduct contrary to law and good morals.

61. Access of Animals

61.2 Pets are not allowed at WOD. Guide dogs and other assistance animals are permitted free of charge, but their presence must be specifically coordinated at the time of booking to meet the needs of WOD, the Client, and the animal itself, in accordance with applicable law.

61.3 Without prejudice to the foregoing, WOD nonetheless reserves the right to deny access to the premises if the animal shows evident signs of illness, aggression, or lack of hygiene that may compromise the safety or physical integrity of staff members, Clients, or any third parties present in the museum.

62. Alcohol and Smoking Policy
It is strictly prohibited to consume alcoholic beverages and/or smoke in any indoor area of the WOD museum, regardless of the form of consumption. WOD reserves the right to restrict the access and/or stay of any Client found consuming alcoholic beverages and/or smoking indoors, without any refund of the ticket value.